FAQ

Here you will find answers to some useful questions about FCKFANSHOP.DK

How do I get a 10% discount as a season ticket holder/subscriber?

You must be logged in to our webshop with your FCK Profile. If you have not yet made one, you must first do so at profil.fck.dk. When you are logged in with your FCK Profile and enter the code SEASON TICKET in the discount code field, the 10% discount is obtained. Please note that the discount does not apply to gift cards and already discounted items.

How do I pay with e-cash online?

Log on to our webshop with your FCK profile. If you have e-cash on your season ticket, these will appear as a payment option when you are at the basket on fckfanshop.dk.

How do I see my e-cash balance?

When you are logged into the webshop with your FCK Profile, you can see your balance by clicking on "MY E-CASH AND GIFT CARDS". You can also see your balance at profil.fck.dk.

How do I return an item?

If you wish to return an item from us, this can either be done in our physical store on Øster Allé or by sending the item back to us. You can find more information about this here: fckfanshop.dk/pages/retur