Refund policy

 

RIGHT TO CANCEL AND RETURN

You have a right to cancel purchase of products from FCKFanshop.dk within 14 days. However, please note that some products are exempt from the right to cancel - please see below for additional information.

The right to cancel is calculated from the day you receive your order.

Should you wish to return a product in one of our physical stores, you must present a receipt for the purchase. The product must be returned in the same state as when purchased, and all price tags etc. must still be on the product.

If you wish to return a product, this can easily be done by using our return portal. There will be a refund fee shown in portal. The product must be returned in the same state as when purchased, and all price tags etc. must still be on the product.

Alternatively, you can inform us of your decision to cancel this agreement in an unambiguous statement. The statement can be sent to shop@fckfanshop.dk. You can use the standard cancellation form enclosed as appendix 1, but it is not mandatory.

You cannot cancel a purchase simply by refusing to receive the product without at the same time informing clearly of your wish to return the product. This means that F.C. København is under no obligation to refund you until F.C. København has received your statement of cancellation. This applies even if an uncollected product has been automatically returned. F.C. København does not receive packages cash on delivery.

Expected processing time is 5-7 days. Subsequently, it might be up to five (5) business days before you can see the refund on your account.

PRODUCTS EXEMPT FROM THE RIGHT TO CANCEL

The following types of products are not covered by the right to cancel:

• Products made following the consumer’s specifications or products, which have been provided with a significant personal mark, including player jerseys with printed name and number or autograph etc.
• Sealed products which are not suitable for return for health protection reasons or hygiene reasons, and where the seal has been broken after delivery.

THE STATE OF PRODUCT UPON RETURN

You are only liable for any deterioration of the value of the product which is due to other handling of the product than what is necessary in order to establish the nature of the product, its qualities and the way in which it functions. Therefore, you will normally be liable for stains, smell of smoke or sweat, scratches or lack of packaging, which is due to other handling than what is necessary in order to establish the nature of the product, its qualities and the way in which it functions. In other words, you may handle the product in the exact same way as you would in a physical store.

If the product is handled in another way than what is necessary in order to establish the nature of the product, its qualities and the way in which it functions, the product is considered as having been used, and you are liable for any deterioration. This means that when withdrawing from the purchase, you will only receive some of the purchase amount in return or nothing at all. The refund depends on the commercial value of the product at the time of receipt of the returned product.

You are under a general obligation to handle and inspect the product with due care. Therefore, you are liable for any deterioration caused by your negligence or lack of care.

REFUND

Repayment will be made to the payment card used in connection with the purchase. Please note that it may take up to five (5) business days from F.C. København having received and handled the refund before the funds are available on your account.

When exercising the right to cancel, all payments from you are refunded, including delivery costs, however, not any additional costs as a consequence of you having chosen another delivery form than the cheapest offered by F.C. København. You must pay all costs related to return of the product in case of complete withdrawal from the purchase, and these costs are not refunded.

In case of partial withdrawal from the purchase, delivery costs are not refunded.

RIGHT OF COMPLAINT

In pursuance of the Danish Sale of Goods Act, a right of complaint of two (2) years is granted. Your complaint must be filed within a reasonable time after having discovered the defect. You can chose between repair, replacement, proportionate price reduction or cancellation of the purchase, depending on the situation in question.

The right of complaint does not apply to damage or the like occurred in consequence of incorrect handling of the product etc.

F.C. København covers costs of return in connection with complaint, to a reasonable extent.

Products returned following the right of complaint must be returned through F.C. København’s return portal or be handed in at F.C. København’s physical store. You must be able to present a receipt as documentation of your purchase.